Description

• Answer customer inquiries and provide support to ensure a positive customer experience.
• Manage and resolve customer complaints in a professional manner.
• Schedule appointments and follow up with customers as needed.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Maintain accurate records of customer interactions in the call center database.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Proficient in English with strong verbal communication skills.
• Skills and Competencies: Excellent customer service and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a team-oriented mindset.
• Skills and Competencies: Ability to handle multiple tasks and prioritize effectively.