A call center representative acts as the direct link between a company and its customers by answering inbound calls, resolving complaints, and providing product information.

Key Responsibilities

• Customer Support: Answer inbound calls, emails, or chats and make outbound follow-up calls.
• Problem Solving: Identify customer needs, troubleshoot issues, and offer helpful solutions or alternatives.
• Data Entry: Log call details, update customer records, and process transactions in the database.
• Sales & Upselling: Recommend extra products or services when the opportunity arises.
• Target Adherence: Meet individual and team goals for call times, customer satisfaction, and resolution rates.

Job Requirements

• Education: High school diploma, senior high school graduate, or college degree.
• Communication: Clear verbal and written English skills and active listening.
• Technical Skills: Basic computer proficiency and experience with CRM software.
• Soft Skills: Patience, problem-solving, and the ability to stay calm under pressure.
• Work Schedule: Willingness to work in shifting schedules, including night shifts and holidays.