Description

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information about products and services to customers.
• Resolve customer issues and complaints effectively while maintaining a positive attitude.
• Document all customer interactions and transactions promptly and accurately.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Requirements:

• Minimum of 3 yrs in customer complaint management
• At least 3 years BPO Sales with car selling experience

• Job Title: Call Center Representative
• Job Function: Customer Service and Support
• Responsibilities and Duties: Strong understanding of call center operations and customer service principles.
• Qualities and Traits: Excellent verbal communication skills and active listening ability.
• Qualities and Traits: Ability to handle difficult situations calmly and professionally.
• Qualities and Traits: Strong problem-solving skills and attention to detail.
• Working Conditions: Comfortable working in a fast-paced, target-driven environment.