Description

• Manage incoming calls and provide excellent customer service.
• Resolve customer inquiries and issues effectively and efficiently.
• Document customer interactions in the database accurately.
• Collaborate with team members to improve service quality.
• Participate in training sessions to enhance skills and knowledge.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0–2 years of experience).
• Skills and Competencies: Proficiency in English; strong technical skills; excellent interpersonal skills; ability to work well in a team.
• Responsibilities and Duties: Ability to multitask and handle high call volumes.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.