Description

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information regarding products and services offered.
• Assist customers with inquiries and resolve issues in a timely manner.
• Document all customer interactions and maintain accurate records.
• Collaborate with team members to enhance customer service experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Fresh Graduate/Student or 0–2 years of experience in customer service.
• Skills and Competencies: Strong English language proficiency; exceptional customer service skills; scheduling experience.
• Skills and Competencies: Excellent problem-solving abilities and interpersonal skills.
• Qualities and Traits: Team player with a positive attitude and ability to work under pressure.
• Skills and Competencies: Familiarity with call center operations and proficiency in Salesforce is a plus.