Description

• Provide exceptional customer service through inbound and outbound calls.
• Assist customers with inquiries, complaints, and support needs.
• Follow communication scripts and guidelines to ensure consistency.
• Document interactions accurately in the customer relationship management system.
• Collaborate with team members to improve processes and enhance the customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years.
• Skills and Competencies: Proficient in English language and effective communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-centric attitude.
• Responsibilities and Duties: Ability to work well in a high-pressure environment.
• Working Conditions: Flexible working hours, including evenings and weekends.