Location: Davao Del Sur

Monthly Salary: Up to 23,000 Monthly Salary

Job Summary

We are seeking a proactive and service-oriented Customer Service Representative (CSR) to act as the face of our company. In this role, you will be responsible for managing high volumes of customer inquiries while maintaining a high level of satisfaction and brand loyalty.

Whether you are answering a quick question or navigating a complex technical issue, your goal is to provide efficient, friendly, and accurate solutions. This is an entry-level position that offers a robust training program, making it a perfect starting point for individuals with strong communication skills and a passion for helping others.

Key Responsibilities

• Customer Support: Handle inbound and outbound interactions via phone, email, and live chat with professionalism.
• Issue Resolution: Identify, research, and resolve customer complaints using internal tools and resources.
• Information Management: Provide accurate information regarding company products, services, and policies.
• Record Keeping: Maintain detailed and accurate logs of all customer interactions in the CRM database.
• Escalation: Route complex issues to the appropriate department or supervisor when necessary.
• Feedback: Collect and share customer feedback with management to help improve service quality.
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Qualifications

• Education: High School Graduate, Senior High School Graduate, or Bachelor’s degree in any field.
• Communication: Strong command of the English language (both written and verbal).
• Technical Literacy: Basic knowledge of computer navigation and Microsoft Office applications.
• Key Competencies:
• Strong active listening and problem-solving skills.
• Ability to remain calm and professional under pressure.
• High level of empathy and patience.
• Experience: No prior experience is required, though exposure to hospitality or retail is a plus.
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Benefits

• Salary: Up to 23,000 monthly salary
• Incentives: Performance-based bonuses and night shift differential pay (if applicable).
• Leave: Paid Vacation and Sick Leaves.

How to Apply

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