Description

• Manage inbound and outbound customer calls with professionalism and accuracy.
• Provide detailed information about products and services to customers.
• Resolve customer issues efficiently while maintaining high satisfaction levels.
• Document customer interactions and feedback in the system.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Junior: 0–2 years.
• Skills and Competencies: Strong interpersonal skills and ability to communicate fluently in English.
• Skills and Competencies: Excellent organizational skills and ability to multitask.
• Skills and Competencies: Strong problem-solving skills to address customer concerns efficiently.
• Qualities and Traits: Positive attitude and willingness to learn in a fast-paced environment.
• Working Conditions: Ability to work in a call center environment with scheduled shifts.