• A customer service representative (CSR) in a call center is primarily responsible for handling customer inquiries, resolving complaints, providing information about products and services, processing orders, and ensuring customer satisfaction by addressing their needs through phone interactions, acting as the primary point of contact for the company with customers. 

Key responsibilities of a call center customer service representative:

• Answering customer calls: Promptly responding to incoming calls and accurately identifying customer needs. 

Required skills for a call center customer service representative:

• Excellent communication skills: Ability to clearly articulate information and actively listen to customers 
• Providing product information: Explaining features, benefits, and specifications of products or services to customers. 
• Handling customer inquiries: Addressing questions about orders, billing, account details, and technical support. 
• Resolving complaints: Listening to customer concerns, investigating issues, and finding appropriate solutions to resolve complaints. 
• Processing orders: Taking customer orders accurately, including details like shipping address and payment information. 
• Managing returns and exchanges: Handling customer requests for returns or exchanges according to company policy. 
• Upselling and cross-selling: Suggesting additional products or services to enhance customer experience 
• Gathering customer feedback: Collecting customer opinions and feedback to improve service quality. 
• Maintaining customer records: Updating customer accounts with accurate information in CRM systems 
• Adhering to company policies: Following established guidelines for customer service procedures and quality standards 
• Problem-solving skills: Identifying the root cause of customer issues and finding effective solutions 
• Product knowledge: Thorough understanding of company products and services 
• Customer service orientation: Commitment to providing a positive and helpful customer experience 
• Adaptability: Handling diverse customer inquiries and situations with flexibility 
• Technical proficiency: Familiarity with CRM systems and call center software 
• Stress management: Maintaining composure when dealing with frustrated or challenging customers 

QUALIFICATIONS:

• Senior High School Graduate
• College Under Graduate ( any course )
• College Graduate ( any course )
• With or without call center experience
• At least have a good communication skills