Alorica Call Center Representative

Call Center Representative

₱20-25K[Monthly]

On-site - Quezon CityFull-time<1 Yr ExpHigh/Senior High School

Job Description

English LanguageCustomer ServiceProblem SolvingTeam PlayerStrong Work EthicCall Centre

Description

Alorica, a leader in the BPO and Call Center industry, is seeking a Call Center Representative. In this role, you will:

Handle inbound and outbound customer calls with professionalism.
Resolve customer inquiries and issues efficiently.
Document interactions and follow-up on outstanding issues.
Provide exceptional customer service to enhance satisfaction.
Collaborate with team members to improve processes.

Requirement

Educational Qualifications: High School diploma or equivalent required.
Experience Level: Less than 1 year of experience in a call center or customer service role.
Skills and Competencies: Excellent communication, active listening, and problem-solving skills.
Responsibilities and Duties: Handle inbound calls, assist customers, resolve inquiries, and maintain accurate records.
Working Conditions: Office environment with potential for extended periods on the phone.
Qualities and Traits: Patient, empathetic, team player, and able to work under pressure.

Marvin Vinluan

Recruitment DirectorAlorica

Active today

Working Location

Ground Floor, Three Cyberpod Centris, Three Cyberpod Centris, Eton Centris, Epifanio de los Santos Ave, Diliman, Lungsod Quezon, Kalakhang Maynila, Philippines

Benefits

Allowances
Meal Allowance
Employee Recognition and Rewards
Performance Bonus
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Dental Insurance, Health Care On-Site, Health Insurance, Life Insurance, HMO
Perks Benefits
Gym Membership, Sleeping Quarters
Professional Development
Employee Assistance Program, Mentorship Program, Professional Development
Time Off & Leave
Maternity & Paternity Leave, Sick Leave, Vacation Leave