Call Center Representative

• As a Call Center Representative at our staffing co. specializing in BPO & Call Center solutions, you'll be the primary point of contact for customer inquiries and support.
• Handle high volume of inbound calls with efficiency and courtesy.
• Resolve customer complaints and issues promptly.
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients as needed.
• Log call details and follow up on resolutions.
• Maintain customer satisfaction and contribute to the company's success in the industry.

- Minimum of a Bachelor's degree from an accredited institution.

Experience Level:

- No previous experience required.

Skills and Competencies:

- Excellent customer service skills.

- Strong command of the English language.

- Proven problem-solving abilities.

- Ability to work effectively as a team member.

- Familiarity with call center systems and practices.

- Demonstrated strong work ethic.

Responsibilities and Duties:- Answering calls