Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information and troubleshoot issues to enhance customer satisfaction.
• Maintain and update customer accounts within the system.
• Collaborate with team members to ensure efficient service delivery.
• Upsell or cross-sell products when appropriate to meet customer needs.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0–2 years
• Skills and Competencies:Strong customer service and communication skills
• Skills and Competencies:Proficient in English language
• Skills and Competencies:Familiarity with Salesforce and other CRM tools
• Qualities and Traits:Strong problem-solving and organizational skills
• Qualities and Traits:Effective interpersonal skills and ability to work in a team