Description

• Respond to customer inquiries and provide accurate information regarding products and services.
• Utilize active listening skills to understand customer needs and resolve issues efficiently.
• Maintain detailed records of customer interactions in the company database.
• Escalate complex issues to the appropriate department when necessary.
• Participate in training and development sessions to enhance service delivery.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 1–3 years of experience in a customer service role.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Qualities and Traits: Friendly demeanor with a strong customer service orientation.
• Responsibilities and Duties: Ability to handle high call volumes and multitask efficiently.