Description

• Handle inbound and outbound calls in a professional manner.
• Provide exceptional customer service and support to clients.
• Resolve customer issues and inquiries efficiently.
• Document interactions and maintain accurate records in the system.
• Collaborate with team members to achieve performance targets.

Requirements

• Educational Qualifications: Diploma in any relevant field preferred.
• Experience Level: 5–8 years of experience in a call center environment.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to multitask and handle pressure effectively.
• Working Conditions: Comfortable in a fast-paced BPO setting.
• Qualities and Traits: Strong problem-solving skills and a customer-centric attitude.