Job Title: Call Center Agent

Department: Customer Support / Operations

Employment Type: Full-Time

Job Summary:

Join us a Call Center Agent! You’ll be the first point of contact for our customers, assisting with inquiries, resolving issues, and delivering exceptional service. If you’re a problem-solver who thrives in a fast-paced environment, we want you on our team.

Key Responsibilities:

• Handle inbound and/or outbound customer calls professionally and efficiently
• Provide accurate information on products, services, billing, and company policies
• Troubleshoot basic technical or account-related concerns
• Process orders, returns, refunds, and account updates
• Document customer interactions and resolutions in the system

Qualifications:

• High school graduate or equivalent
• With or without prior call center experience
• Good English communication skills
• Basic computer navigation skills
• Willing to work onsite and on shifting schedules, including night shifts

Skills Required:

• Active listening and empathy
• Multitasking and time management
• Adaptability and ability to work under pressure
• Teamwork and professionalism

What We Offer:

• Competitive salary up to ₱30,000 (depending on experience)
• Sign-on bonus for qualified candidates and selected sites
• Comprehensive benefits including HMO coverage, meal allowance, and wellness programs
• Career growth and learning opportunities with a global leader in customer experience