Description

• Handle incoming calls and respond to customer inquiries effectively.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues in a timely manner.
• Maintain customer records and document interactions in the database.
• Collaborate with team members to achieve performance targets.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 1–3 years in a call center or customer service role.
• Skills and Competencies: Strong verbal communication and listening skills.
• Qualities and Traits: Patience and empathy when dealing with customers.
• Working Conditions: Ability to work in a fast-paced environment with shift flexibility.