Job Description
Customer Service
Problem Solving
Strong Work Ethic
English Language
Technical Skills
Team Player
People Skills
Description :
- Respond to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
- Resolve issues and complaints with an efficient, courteous approach.
- Document customer interactions with detail and accuracy.
- Meet individual and team performance targets.
- Provide feedback on processes to enhance service delivery.
- Engage in ongoing training and adapt to dynamic BPO & Call Center industry changes.
- Maintain confidentiality of customer information.
- Support additional tasks as required by the Staffing co.'s business needs.
Requirements :
- Educational Qualifications: Minimum of a Bachelor's degree in a relevant field.
- Experience Level: No previous experience required; entry-level position.
- Skills and Competencies:
- Exceptional customer service and problem-solving abilities.
- Strong work ethic and ability to learn technical skills.
- Proficient in the English language for effective communication.
- Capability to work collaboratively as a team player.
- Excellent interpersonal and people skills.
- Responsibilities and Duties:
- Assist customers with inquiries, issues, and complaints.
- Resolve problems efficiently and provide timely feedback.
- Maintain high customer service standards and satisfaction.
- Working Conditions: This role may require shift work in a fast-paced environment.
- Qualities and Traits:
- Patience and empathy towards customer needs.
- Adaptability to dynamic situations and challenges.
- Strong communication and listening skills.
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Benefits
Performance Bonus
Health Insurance
HMO
Maternity & Paternity Leave
Sick Leave
Open Workspace
Training Subsidy
Holiday Gifts
Incentives
Job Training
13th Month Pay
Employee Loan
Pag-Ibig Fund
Philhealth
SSS/GSIS
Company Social Events
Working Location
1, Bridgetowne Pasig. Bridgetowne Destination Estate, Eulogio Rodriguez Jr. Ave, Quezon City, 1605 Metro Manila, Philippines