Call Center Agent
Kaizen Power BPO Services
Job Description
Description
- Customer Support: Answer inbound calls, address customer inquiries, resolve issues, and provide product or service information.
- Data Entry & Documentation: Accurately record customer interactions and update account details in the company’s CRM system.
- Problem Resolution: Handle complaints, troubleshoot issues, and escalate complex concerns to supervisors or appropriate departments when necessary.
Requirements
- Strong Communication Skills: Ability to speak clearly, listen actively, and convey information effectively to customers.
- Problem-Solving Abilities: Capable of identifying customer issues and providing quick, effective solutions.
- Technical Proficiency: Comfort with using call center software, CRM systems, and other communication tools to manage customer interactions.
catherine martinez
HR ManagerKaizen Power BPO Services
Working Location
Davao City,Davao del Sur,Philippines
Posted on 16 January 2025
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