• Call center agents are responsible for customer service, technical support, and sales for a business: 
• Customer service: Answer customer calls, resolve issues, and provide technical assistance 
• Sales: Cold call leads, upsell products or services, and generate new sales opportunities 
• Customer satisfaction: Ensure customer satisfaction and maintain a positive brand reputation 
• Account management: Update customer accounts with accurate information 
• Troubleshooting: Guide callers through troubleshooting and navigating the company site 
• Communication: Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary 
• Escalation: Know when and how to escalate complex issues to other departments and team members 
• Training: Help to train new employees and inform them about the company's customer management policies 
• Reporting: Complete call logs and reports 

Call center agents should have excellent communication skills, including verbal with proper grammar. They should also be able to work with others in a close manner, have good computer skills, and be able to react effectively and calmly in emergencies.

Account : AU Telco Mobile Support

With Excellent Communication Skills

No exp needed