Job Description
Customer Service
Strong Work Ethic
Description :
- Handle inbound and outbound calls with a professional demeanor.
- Resolve customer inquiries and complaints efficiently.
- Document all call information according to standard operating procedures.
- Achieve personal and team targets aligned with company goals.
- Maintain customer satisfaction and provide exceptional after-sales support.
- Participate in ongoing training to stay abreast of product and service updates.
Requirements :
- Educational Qualifications: Bachelor's degree in any field.
- Experience Level: 1-3 years of experience in a call center or customer service role.
- Skills and Competencies: Excellent communication skills, proficiency in using customer service software, problem-solving skills, and ability to handle stressful situations.
- Responsibilities and Duties: Answering phone calls, addressing customer inquiries and complaints, providing information about products/services, and maintaining customer satisfaction.
- Working Conditions: Fast-paced office environment, required to sit for long periods, may include shift work and weekends.
- Qualities and Traits: Strong work ethic, patience, empathy, resilience, and a positive attitude.
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Benefits
HMO
Sick Leave
13th Month Pay
Pag-Ibig Fund
Paid Holidays
Philhealth
SSS/GSIS
Working Location
1180, Concentrix Cebu Mactan Recruitment Site, 2nd Floor, Building 3, 8 Newtown Blvd, Lapu-Lapu City, 6015 Cebu, Philippines