Business Support Assistant is responsible for Control Tower RMT related activities such as – providing freight rates for spot quotation, assist Trade Lane Managers in uploading all related carrier rates in GPM System. He / She must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. He / She is expected to proactively communicate issues identified with the process and provide improvement suggestions. He/ she should support the team leader in meeting the KPIs and comply to directives.

Key Tasks & Deliverables

• This position is established for managing account related activities for Corporate, Ocean & Air Freight to achieve agreed service levels

• Rule based working along global standards.

• Readiness of mind, concentrated/accurate/reliable mode of operation (functioning)

• Daily complexity tasks handing independently.

• Process and update workload allocation and ensure all request tickets by TLM’s are actioned based on priority and within allowed KPI.

• Follow the SOP with the steps on how the process and update carrier’s rate sheet and upload into GPM system, checking and applying special instruction to specific customers.

• Report irregularities as per SOP.

• Send email communication to responsible Trade Lane manager for any irregularities and clarifications. Perform proper escalation when necessary.

• Ticket maintenance Cherwell/ ServiceNow and notify rate owner once upload activities completed by changing ticket status to “Resolved.

• Active participation with process improvements ideas during daily stand-up meetings

• Attend to all spot quotation related mails making sure that the shipment will be awarded.

• Update nominated system and tracker accurately and in timely manner.

• Generates commercial reports and provides analysis based on the SOP or work instruction.

• Assist in report development based on the requirement of the customer.

• Proactively advises any discrepancies in the report especially those that cannot be fixed by our end.

• Respond to related queries.

• Report irregularities as per SOP and Global KPI. Perform proper escalation when necessary.

• Promotes and initiates process improvement. Active participation on projects that may lead to process efficiency.

• Individual Performance to meet/exceed expectations as defined in the SLA.

• Supports the Supervisor/Manager in meeting the set KPIs.

• Work under the direction of a Team Leader

• Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined.

• To be a DSV ambassador, and Support Team members for their queries/clarifications

• To own personal development in line with DSV's performance review process

• Follow given directions and perform assigned duties.

• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment as documented in IMS and follow all requirements as set out in the QHSE policy.

• Team Player and willing to be assigned on a different team or operating hours should there be a business need.

• Performing all the above tasks in a professional manner, in accordance with the rules, procedures, instructions and regulations in force in the Company, in accordance with the organizational culture applicable in the Company

• Perform other tasks assigned by his or her superior.

• Freight-forwarding / logistics education is an advantage.

• Knowledge in different transport management system is an advantage.

• Exposure on Tender / Rates management, Sales and Commercial process is an advantage.

• For Billing issuance process, experience is similar tasks is an advantage.

• Good Know How in MS-Office (Outlook /Excel – Intermediate to advanced)

• Good Know How in web-based applications / Internet.

• Quick comprehension and focused work

• Resilience, ability to prioritize and meet deadlines.

• Accurate and reliable working method

• Ability to work in a team & good interpersonal skill.

• Openness and flexibility in meeting customer demands / service attitude

• Ability to cooperate with various units in DSV (ISSC and Local Teams)