Customer Business Development Manager

As Customers Business Development Manager, our key focus within the Commercial team is to deliver accounts/brand’s targets and accelerate retail sales growth by driving optimized trade plans, managing inventory with precision, and executing online strategies with sharpness and timeliness.

Responsibilities

• Strategic Account Growth – Lead the development and execution of account/brand commercial strategies, partnering closely with brand and channel teams to deliver sustainable business growth.
• Revenue & Profitability Management – Set and achieve sales growth targets with clients while ensuring end-to-end account profitability across key accounts.
• Client Partnership & Communication – Act as the primary liaison between internal and external teams, aligning on e-commerce business needs including channel execution and merchandising, marketing execution and other supporting business requirements (e.g. Customer Service / Demand Planning)
• Performance & Insights – Conduct regular business reviews with key clients to track KPIs, identify gaps, and implement strategies for continuous performance improvement.
• Market & Business Development – Advise account/brand and senior management on emerging market trends, competitive landscape, and growth opportunities, contributing to new product/service introductions and category expansion.
• Inventory & Campaign Optimization – Oversee daily stock management for consignment and outright-purchase models, aligning inventory with marketplace and brand campaigns to maximize sales while minimizing excess holding or stock-outs.
• Value Proposition & Differentiation – Leverage market and competitor knowledge to highlight the brand’s unique selling points, supporting new client acquisition and business expansion.

Requirements

• Degree in Business, eCommerce, or related disciplines.
• Relevant eCommerce experience preferred.
• Keen interest in eCommerce, with entrepreneurial thinking and strong commercial acumen.
• Proven sense of ownership, accountability, and drive for results.
• Strong interpersonal and communication skills; thrives in fast-moving, collaborative environments.
• Agile, adaptable, and able to perform in dynamic conditions.
• Strong analytical mindset with proficiency in Microsoft Excel.
• Effective team player with a proactive approach to problem-solving.

About Synagie

Synagie is an eCommerce company that provides end-to-end commerce enablement solutions to businesses selling online and offline. Our mission is to simplify commerce and make it easier for brands and businesses to sell online. Established in 2014, our clients include some of the world’s leading MNCs in the consumer goods sector and SMBs who are looking to simplify the complex commerce process.