Remote – Philippines | Full-Time

Salary: PHP 50,000–60,000/month

About the Role

Ruach Industries, a Queensland, Australia-based prefab and modular homes company, is looking for a polished, confident, and highly professional Sales Support & Client Relations Officer to join our remote team.

This is a client-facing role suited to someone with a real estate sales background, particularly experience selling high-end residential properties, luxury condominiums, or premium developments in the Philippines or international markets such as Dubai, Singapore, Hong Kong, or Australia.

You will be one of the first points of contact for prospective clients, representing the company and our products throughout the early stages of the sales journey. You will handle inbound enquiries, qualify prospects, coordinate appointments, maintain CRM records, and ensure every potential client receives a professional and exceptional experience.

We are looking for someone who understands that selling a premium product is not just about providing information — it is about building trust, communicating value, and creating a high-quality customer experience.

Key Responsibilities

Client Engagement & Sales Support

* Respond professionally and promptly to customer enquiries via phone, email, chat, and other channels

* Engage with prospective clients and understand their requirements, preferences, budget, and timeline

* Qualify incoming leads and identify high-potential prospects

* Provide initial information about our modular homes, products, pricing, and process

* Follow up consistently with warm and qualified leads throughout the sales journey

* Schedule consultations, site visits, inspections, and appointments

* Maintain strong relationships with prospective clients and ensure no opportunity is overlooked

* Escalate qualified opportunities to the appropriate sales consultant

* Represent Ruach Industries with a polished, professional, and customer-first approach

Sales Administration & CRM

* Maintain accurate and up-to-date CRM records and sales pipelines

* Record client interactions, requirements, follow-ups, and next steps

* Prepare and issue quotes, proposals, and supporting sales documentation

* Track leads and follow-up schedules to ensure timely communication

* Coordinate with sales, design, and operations teams regarding client requirements

* Assist with sales reports, pipeline updates, and lead tracking

* Maintain organised and accurate customer records and documentation

Client Experience & Coordination

* Act as a key liaison between prospective clients, sales consultants, design, and operations

* Ensure clients receive timely and clear communication throughout the enquiry and sales process

* Help coordinate information between clients and internal teams

* Support sales campaigns, launches, events, and promotional activities

* Identify opportunities to improve the customer experience and sales process

What We're Looking For

We are looking for someone who is polished, personable, commercially aware, and confident dealing with high-value clients.

Essential

* Prior experience in real estate sales, property sales, luxury residential sales, or a similar premium customer-facing environment

* Experience dealing with high-net-worth or discerning clients is highly desirable

* Excellent spoken and written English

* Excellent communication and interpersonal skills

* Confident and professional when speaking with clients by phone or video call

* Naturally warm, polite, and personable

* Highly organised and able to manage multiple leads and follow-ups

* Strong attention to detail

* Comfortable using CRM systems and digital tools

* Proficient in Google Workspace and/or Microsoft Office

* Able to work independently in a remote environment

* Willing and able to work Queensland, Australia business hours

Professional Presentation

As this is a premium, client-facing position, professional presentation is important.

The ideal candidate should:

* Be consistently well-groomed and professionally presented

* Dress appropriately for client meetings and video calls

* Communicate with confidence, courtesy, and professionalism

* Have excellent phone and video-call etiquette

* Be comfortable representing a premium Australian brand

* Understand the importance of first impressions and high-quality client service

Preferred Experience

Candidates with experience in any of the following will be highly regarded:

* Luxury condominium or residential property sales

* Premium real estate developments

* High-end property sales in the Philippines or Dubai

* International real estate sales

* Property developers or luxury property agencies

* Working with high-net-worth or international clients

* Construction, architecture, modular homes, or property development

* Australian clients or Australian business environments

* Sales roles involving longer and higher-value sales cycles

The Right Person for This Role

This role would suit someone who has worked as a Real Estate Sales Consultant, Property Specialist, Property Sales Executive, Client Relations Executive, Luxury Property Consultant, or similar, and is looking to bring their sales and client-management experience into a growing international company.

You should be someone who can confidently speak with a prospective client and make them feel that they are dealing with a professional, trustworthy, and premium organisation.

You don't need to be an engineer or construction expert — we can teach you the product. What matters most is your sales experience, communication ability, professionalism, confidence, and ability to build relationships with clients.

Work Hours

Must be available to align with Queensland, Australia business hours (AEST).

How to Apply

All applications must be submitted strictly through our application form:

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Applications submitted through other channels may not be considered.