1. Requirements Gathering & Analysis

- Collaborate with the PO to elicit, document, and validate business requirements from stakeholders.

- Translate high-level business needs into detailed functional and non-functional requirements.

- Conduct gap analysis between current state and desired future state of the customer platform.

2. Documentation & User Stories

- Prepare user stories, acceptance criteria, and process flows in alignment with Agile methodology.

- Maintain and update the product backlog in coordination with the PO.

- Create supporting artifacts such as business requirement documents (BRD), use cases, and wireframes.

3. Stakeholder Communication

- Act as a liaison between business units, development teams, and the PO.

- Facilitate workshops, requirement review sessions, and sprint planning meetings.

- Ensure stakeholder expectations are managed and aligned with product goals.

4. Data Analysis & Insights

- Analyze customer data and platform usage to identify trends and improvement opportunities.

- Support PO in defining KPIs and success metrics for platform enhancements.

5. Testing & Validation

- Assist in UAT (User Acceptance Testing) by preparing test scenarios and validating deliverables against requirements.

- Document defects and coordinate resolution with development teams.

6. Continuous Improvement

- Recommend process improvements and automation opportunities for the customer platform.

- Monitor post-release performance and gather feedback for future iterations.

Job Requirements

- Bachelor’s Degree in Computer Science, Information Technology, or a related field (Non-Negotiable)

- At least 5 years of professional experience as a Mid- to Senior-level Business Analyst, specifically in a Business Analyst role (excluding other related positions). (Non-

Negotiable)

- Proven experience working in Agile/Scrum development environments (Non-Negotiable)

- Industry: eCommerce, Fintech, Insurtech (Non-Negotiable)

- Experience in a similar industry or with similar systems, such as e-commerce or insurance servicing. (Non-Negotiable)

- For the e-commerce side, experience with customer portal projects or websites. (Non-Negotiable)

- Experience with customer platforms is required. (Non-Negotiable)

- Had BA experience writing and gathering requirements for customer platforms like websites and apps or Martech (Non-Negotiable)

- Skilled in writing clear user stories and maintaining comprehensive project documentation (Non-Negotiable)

- Experienced in stakeholder communication and cross-functional collaboration (Non-Negotiable)

- Proficient in documentation, reporting, and process improvement (Non-Negotiable)