Job Title: Business Analyst (Project Management and Transformation)

Project: Capability Consulting

Salary: Up to PHP 50k–70K monthly gross only

Location: Eastwood, Quezon City, Philippines

Work Set Up and Shift: Hybrid; must be flexible, 3–4 days onsite

Day shift; requires flexibility with different time zones

Note: Former employee of Tech Mahindra – not eligible for rehire, either direct or through a third party.

Role and Responsibilities:

• Understand and analyze the current business processes, systems, and models. Identify areas that could benefit from digital transformation.

• Collaborate with stakeholders to gather and define business requirements for the digital transformation initiative.

• Use data analysis tools and techniques to identify trends, insights, and areas of improvement that can guide the digital transformation strategy.

• Work with technical team, alliance, or partners to develop and design digital solutions to meet the identified business needs.

• Coordinate with IT teams, third party or internal project managers, and other stakeholders to ensure the successful implementation of digital transformation initiatives. This may involve setting tasks, timelines, and resources for the project.

• Assist in managing change as the organization transitions to new digital systems and processes. This could involve training users, providing support, and addressing any resistance to change.

• Communicate effectively with all stakeholders, including management, IT staff, and end-users. This may involve presenting recommendations, getting buy-in for initiatives, and updating stakeholders on project progress.

• Ensure continuous learning to stay updated on the latest digital technology trends and how they could be leveraged to benefit our customers.

• Identify potential risks associated with digital transformation initiatives and develop plans to mitigate these risks.

• Monitor the performance of digital transformation initiatives and make recommendations for improvements. This could involve tracking key performance indicators (KPIs), conducting post-implementation reviews, and making adjustments as necessary.

Qualifications:

Knowledge (including education and experience):

• Minimum 3 to 5 years of overall experience in BPO and 2 to 3 years of experience in Process Improvement and Business Transformation in the domains of Social Media / Healthcare / Life Sciences / Telecom / FnA / Manufacturing / HiTech / Retail / BFSI / Ecommerce.

Skills:

• Six Sigma YB or GB (preferred)

• PMP certified (preferred)

• Good analytical skills and familiarity with analytical tools

• Customer service orientation

• Data Analyst, Process Analyst, and Technical Analyst background

• BPM and PM tools – FIGMA, VISIO, Jira, Microsoft Suite, MindMapping Tools

• Good oral and written communication

• Self-driven, flexibility, ownership

• With BPO experience