Business Analyst – Key Responsibilities

1.Requirements Gathering & Documentation

• Lead and facilitate requirements gathering workshops with business stakeholders across Operations, Finance, Products, Sales, and Actuarial teams.
• Translate complex business needs into clear and actionable functional requirements and user stories.
• Document business processes, workflows, and system requirements using JIRA and other project management tools.
• Create and maintain Business Requirements Specification (BRS) documents.
• Maintain and update RAID logs (Risks, Actions, Issues, Decisions) and Q&A logs during workshop sessions.

2. Stakeholder Management & Communication

• Serve as the primary liaison between Maxilife business teams and technical/configuration teams.
• Clarify requirement ambiguities by engaging with Subject Matter Experts (SMEs).
• Present findings, recommendations, and project updates to stakeholders and sponsors.
• Manage stakeholder expectations and ensure timely responses to queries aligned with sprint planning.

3. Testing & Quality Assurance Support

• Assist in creating and executing test plans, test cases, and User Acceptance Testing (UAT) scripts.
• Collaborate with QA teams to ensure requirements align with test cases from unit testing through system testing.
• Validate that configured solutions meet documented business requirements.
• Participate in defect triage and evaluate change requests with configuration leads.

Job Requirements

Technical Skills

• Knowledge of insurance business processes, including:
• New business
• Underwriting
• Policy issuance
• Billing and premium collection
• Policy servicing
• Claims
• Proficiency in requirements management tools (JIRA) and documentation standards.
• Experience creating user stories, use cases, process flows, data models, and functional specifications.
• Familiarity with Agile/Scrum methodologies and sprint-based delivery models.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Highly detail-oriented with a focus on delivering quality documentation.
• Self-motivated team player who can work independently.

Preferred Qualifications

• Experience with Oracle Insurance solutions (OIPA, OHI, or other Oracle Insurance applications).
• Knowledge of Philippine insurance regulations and compliance requirements.
• Experience with Oracle Fusion Financials or other enterprise ERP systems.