POSITION: DIRECT SALES OPERATIONS SUPERVISOR

• Oversee all aspects of branch operations, including inventory management, order processing, and logistics
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Monitor inventory levels and coordinate with the supply chain team to maintain optimal stock levels. Implement strategies to improve operational efficiency and minimize costs.
• Supervise branch staff, providing guidance, support, and coaching as needed.
• Foster a positive work environment conducive to collaboration, teamwork, and high performance
• Conduct regular performance evaluations and provide feedback to staff to enhance productivity and job satisfaction
• Identify training needs and coordinate training programs to develop the skills and competencies of branch employees
• Ensure exceptional customer service delivery at all times, addressing customer inquiries, concerns, and complaints promptly and effectively
• Monitor customer feedback and implement measures to continuously improve service quality and customer satisfaction
• Build strong relationships with customers to foster loyalty and repeat business
• Collaborate with the sales team to support their efforts in achieving sales targets and business growth objectives
• Assist in organizing promotional events, product demonstrations, and other marketing initiatives to drive sales
• Monitor sales performance and provide insights and recommendations to optimize sales strategies
• Prepare regular reports on branch performance, including sales figures, inventory levels, and operational metrics
• Analyze data to identify trends, opportunities, and areas for improvement, and develop action plans accordingly
• Provide insights and recommendations to senior management to support strategic decision-making
• Prepare and analyze reports on accounts receivable, aging balances, and collection performance
• Identify trends and patterns in payment behavior and recommend strategies for improving collections efficiency
• Provide insights and recommendations to management regarding credit and collections policies and procedures
• Evaluate credit applications from new customers and conduct thorough credit checks to assess creditworthiness
• Determine appropriate credit limits based on risk assessment and company policies
• Collaborate with the sales team to negotiate credit terms and conditions with customers
• Monitor accounts receivable aging reports and proactively follow up on overdue payments
• Contact customers via phone, email, or mail to remind them of outstanding balances and negotiate payment arrangements
• Resolve billing disputes and address customer inquiries related to invoices and payment terms
• Escalate collection efforts for delinquent accounts and initiate legal action when necessary
• Build and maintain positive relationships with customers to facilitate timely payments and resolve issues amicably
• Provide assistance and support to customers experiencing financial difficulties, offering flexible payment options when appropriate
• Address customer concerns and inquiries regarding billing, payment terms, and credit policies in a professional and courteous manner
• Monitor credit exposure and assess the risk associated with existing customers
• Identify potential credit risks and recommend appropriate measures to mitigate them
• Conduct regular reviews of customer credit profiles and adjust credit limits as necessary

• Graduate of 4 years college in Business, Communications, or Marketing or 5 years equivalent experience in the field.
• Proficient in MS Office Tools, Canva, and other presentation tools
• Competitive Attitude
• Strong conversational/Interpersonal skills
• Strong sales and negotiation skills
• Able to work independently or minimum supervision
• Job Types: Full-time, Permanent