JOB DESCRIPTION: BRANCH MANAGER

Location: Quezon City (field-based across Metro Manila)

Reports to: Operations Manager

Scope: Three (3) assigned stores

ROLE SUMMARY

The Branch Manager is accountable for the sales, operations, and people performance of three stores.

This role ensures each store consistently meets targets through strong execution, disciplined operations, and capable Store Supervisors..

This is a hands-on, field role focused on results, not administrative work.

CORE ACCOUNTABILITIES

1. Sales & Business Performance

● Deliver sales targets for all assigned stores

● Monitor performance daily and act immediately on gaps

● Ensure execution of all in-store sales drivers (upselling, availability, speed)

● Prevent lost sales due to stockouts or poor execution

2. Store Operations

● Enforce strict compliance with SOPs, recipes, and service standards

● Ensure consistency in food quality, portioning, and preparation

● Maintain proper inventory management and control wastage

● Conduct structured store visits and audits weekly

3. Food Safety & Cleanliness

● Ensure full compliance with food safety and sanitation standards

● Maintain clean, organized, and audit-ready stores at all times

● Identify, correct, and prevent repeat issues

4. Customer Experience

● Ensure fast, accurate, and consistent service

● Handle escalated complaints within 24 - 48 hours

● Act on feedback and eliminate recurring issues

5. People Management

● Lead and develop Store Supervisors as primary focus

● Ensure complete staffing and proper scheduling

● Conduct regular coaching and performance reviews

● Enforce discipline and accountability across all stores

6. Reporting & Control

● Maintain visibility over:

○ Sales

○ Wastage

○ Staffing

● Submit accurate and timely reports

● Flag issues early with clear recommendations

KEY PERFORMANCE STANDARDS

● Sales targets consistently achieved

● Stores maintain high audit and cleanliness standards

● No recurring food quality or service issues

● Store Supervisors capable of running stores independently

● Issues are resolved quickly and do not repeat

ROLE BOUNDARIES (NON-NEGOTIABLE)

The Branch Manager:

• Owns execution and results at store level

The Branch Manager does NOT own:

● Company strategy

● Major capital decisions (renovations, large purchases)

● Policy creation or system design

Provides input when required but remains focused on store performance.

QUALIFICATIONS & REQUIREMENTS

● At least 5 years F&B experience, including multi-store management (minimum 2-3 stores)

● Strong background in kitchen and store operations

● Proven ability to lead, coach, and develop managers

● Hands-on experience in P&L (Profit & Loss) management per store, including:

○ Sales performance vs targets

○ Cost control (food cost, labor cost, wastage)

○ Store profitability monitoring and improvement actions

● Strong understanding of local government and regulatory compliance per store location, including:

○ Business permits and renewals

○ Sanitary permits and health compliance

○ Fire safety and inspection requirements

○ Other city or municipal requirements applicable to each store

● Graduate of Commerce, HRTM, Business,or related field (preferred)

● Strong communication skills (English & Tagalog)

● Highly organized with strong prioritization skills

● Proficient in Microsoft Excel (required for reporting and analysis)

● Willing to work on-site and travel daily across assigned stores

PREFERRED

● Experience in restaurant operations focused on quality-driven, made-to-order food preparation with strong emphasis on consistency, standards, and attention to detail.

● Knowledge of food safety systems (e.g., HACCP)

● Experience improving underperforming stores

● Have actual multi-store responsibility (not assistant roles)

● Have handled both kitchen and front-of-house operations

● Can clearly explain how they improved store performance

● Are willing to work in-store regularly (not office-based mindset)

SPECIAL REQUIREMENTS (NON-NEGOTIABLE)

● Must be field-based at least 80% of the time

● Must conduct weekly visits across all assigned stores

● Must be available during peak hours, weekends, and holidays as needed

● Must respond to major issues within the same day

● Must be comfortable making on-the-spot decisions