Job description:

• Supervise daily salon operations and ensure smooth workflow.
• Assist in staff scheduling, attendance monitoring, and ensuring adequate coverage.
• Support, train, and guide salon staff to maintain service quality and efficiency.
• Oversee client service standards and handle escalated customer concerns.
• Monitor and maintain salon cleanliness, hygiene, and safety protocols.
• Assist with inventory control, stock ordering, and product usage monitoring.
• Track sales performance, productivity, and customer satisfaction.
• Enforce company policies, operational guidelines, and standard procedures.
• Provide feedback and recommendations to management for operational improvements.

Qualifications:

• Bachelor’s degree in Business Management, Hospitality, or related field (preferred but not always required).
• At least 1–3 years of supervisory experience in a salon, spa, retail, or hospitality setting.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Knowledge of salon services, beauty industry trends, and customer service best practices.
• Ability to multitask and handle operational challenges under pressure.
• Proficient in MS Office or salon management software.
• Flexible with work schedules, including weekends and holiday