We are looking for a Branch Manager to oversee the daily operations of our lounge at NAIA. This includes managing staff, ensuring smooth customer transactions, maintaining excellent service standards, and achieving operational efficiency.

Key Responsibilities

• Supervise the day-to-day operations of the assigned branch
• Monitor operational activities and manpower requirements, ensuring adequate staffing and resource allocation.
• Lead, coach, and manage frontline personnel to achieve operational and customer service objectives.
• Ensure a high level of customer satisfaction by providing prompt and professional service and addressing customer concerns when necessary.
• Monitor operational performance and implement corrective actions to improve efficiency and productivity.
• Ensure compliance with company policies, procedures, and operational standards.
• Oversee administrative and operational processes, including documentation, reporting, and accountability controls.
• Coordinate with internal and external stakeholders to support business operations and service requirements.
• Monitor employee attendance, performance, and adherence to company standards.
• Identify opportunities for process improvements and recommend initiatives that enhance operational effectiveness and customer experience.
• Prepare and submit operational reports as required by management.
• Perform other duties that may be assigned from time to time.

Qualifications

• Bachelor's Degree in Business Administration, Hospitality Management, Tourism, Marketing, Operations Management, or a related field.
• At least 2 years of supervisory experience in operations, customer service, hospitality, transportation, travel, or related industries.
• Proven experience leading and managing frontline teams.
• Strong leadership, coaching, and people management skills.
• Excellent customer service and conflict-resolution abilities.
• Experience handling operational reports, administrative functions, and performance monitoring.
• Proficient in Microsoft Office applications.
• Strong communication, organizational, and problem-solving skills.