The Team Leader is responsible for the solid overall workforce and client management and will take full ownership on supervising and motivating team members.

• Candidate should have at least 2-3 years of solid experience in coaching, team, performance and client management.
• Experience in handling voice and non voice account (email, chat, back office).
• An outstanding Team Leader who will be a role model to his/her direct reports.
• Should display deep knowledge in the principles of operations management.
• Good stakeholder management skills.
• Must have excellent communication skills both spoken & written.
• Must be flexible (predominantly night shift).
• Willing to be assign in Pasig City, an onsite work setup.