Job Title: Bookkeeper & Client Support Administrator (New Zealand experience required)

Location: Remote/Philippines (Full-time)

We are seeking a dedicated and detail-driven Bookkeeper & Client Support Administrator with New Zealand experience to join our accounting support team. This role involves managing client bookkeeping tasks, workflow coordination, and assisting with initial client queries and IRD-related matters. The ideal candidate is proactive, organised, and committed to long-term growth in the accounting field. Full training and guidance will be provided.

Key Responsibilities

Bookkeeping & Client Management

• Manage bookkeeping tasks for assigned clients, including processing AP invoices, overseas stock, and FOREX transactions.
• Communicate with clients to request any missing information or documentation.
• Assist with onboarding new clients in line with internal processes and checklists.
• Set up new client profiles in XPM, Xero HQ, and organise OneDrive folders.
• Maintain workflow trackers and update project progress within XPM and Monday.com.
• Support annual compliance work by reviewing required information prior to handing over to the APS team.

Client Queries & IRD Support

• Respond to initial client queries received via email and carry out first-level investigation.
• Check IRD balances and provide support in resolving account issues.
• Investigate and draft initial solutions for payment errors, payroll discrepancies, and GST-related queries.
• Create account codes when needed and assist clients with chart of accounts coding.
• Draft initial IRD webmail responses for review and submission.

Candidate Requirements

• Experience in bookkeeping or accounting support is preferred (training available for the right fit).
• Strong attention to detail and ability to follow structured processes.
• Good written communication skills and confidence in interacting with clients.
• Ability to work independently, manage tasks efficiently, and meet deadlines.
• A genuine interest in accounting work and desire for long-term career development.

What We Offer

• Training, systems onboarding, and ongoing support.
• Exposure to New Zealand accounting processes and cloud-based tools.
• Supportive team environment focused on growth and development.

We are looking for someone who is committed, motivated, and enthusiastic about building their skills in accounting support. If you are passionate about bookkeeping and client service and are looking for a stable long-term role, we encourage you to apply.