We are looking for a B2B Collections Specialist who will be responsible for handling OTC transactional tasks including collections, billing, invoicing, cash application, dispute management, and account reconciliation. The role requires strong communication skills and the ability to manage customer accounts in a fast-paced environment while meeting service level agreements (SLAs).

Key Responsibilities:

• Respond to customer inquiries via phone and email

• Collect past due invoices through outbound calls, emails, or portals

• Reconcile complex customer accounts

• Resolve billing disputes and payment concerns

• Coordinate with internal teams regarding invoices and cash applications

• Prepare customer refunds for duplicate or incorrect payments

• Generate weekly aging reports and prioritize overdue accounts

• Process account reviews for credit releases

• Maintain accurate documentation and reconciliation reports

Qualifications:

• At least 2 years relevant experience in B2B Collections (Voice)

• Strong communication and negotiation skills

• Experience in account reconciliation and dispute management

• Knowledge in billing, invoicing, and cash applications

• Ability to work in a fast-paced environment

• Good organizational and analytical skills