Your Role and Responsibilities

As an Order-to-Cash (Accounts Receivable) Collections Specialist, you are responsible for handling OTC transactional tasks in the areas of customer master data and credit management, billing and invoicing, document validation, order processing, cash application, cash collection, and dispute management. These tasks must be performed according to agreed procedures, process maps, desktop procedures, and other client guidelines.

You are also expected to establish and/or maintain strong relationships with client personnel, ensure that daily activities are completed in line with timelines, procedures, and business goals agreed with the Team Leader, and deliver services that meet SLA and OLA requirements within your scope of responsibility.

Roles and Responsibilities

• Respond to external and internal customer requests via phone and email in a fast-paced, highly complex environment
• Independently collect past-due invoices by contacting customers via phone, email, or portal
• Reconcile complex accounts and support timely resolution of customer disputes by collaborating with internal departments (e.g., invoicing, billing, cash application)
• Apply organizational, technical, and communication skills to prioritize and resolve customer issues and facilitate payment
• Perform daily and/or month-end account reconciliations (e.g., spreadsheets such as daily cash logs)
• Review and prepare customer refunds for duplicate payments, overpayments, or payments made to the incorrect company
• Prepare weekly aging reports and prioritize accounts based on overdue status
• Conduct account reviews for credit releases

Required Education

• Bachelor’s Degree

Required Technical and Professional Expertise

• Graduate of BS Accountancy, Finance, Business, Economics, or related management degrees with 2–4 years of work experience, including:
• At least 1 yea in Accounts Receivable processes
• At least 1 years of experience in a BPO setting
• Strong understanding of general finance concepts and principles
• Advanced knowledge of:
• Customer Master Data Management
• Order and Credit Management
• Billing and Invoicing
• Collections and Disputes
• Deductions and Cash Application
• Hands-on experience with accounting software such as SAP, Oracle, Salesforce, or other large-scale ERP systems (preferred)
• Proven experience in monitoring customer account statuses related to cash application, master data setup and maintenance, billing, or order management
• Team player with experience collaborating in team meetings to gather and share information
• Ability to work independently in a fast-paced, dynamic environment while maintaining accuracy, managing multiple priorities, and meeting tight deadlines
• Demonstrated ability to meet performance metrics for accuracy and timeliness
• Strong problem-solving and analytical skills; results-oriented with excellent follow-up, negotiation, troubleshooting, and relationship-building skills
• Excellent written, oral, and interpersonal communication skills; advanced proficiency in MS Excel
• At least 2 years of experience in hardcore collections, preferably business-to-business (B2B)
• At least 2 years of experience in voice-based collections support
• At least 2 years of experience in dispute management
• Strong exposure to end-to-end Accounts Receivable processes, including claims processing, credit/debit memos, recalls, billing deductions, and freight liability for lost and/or damaged goods