Job description:

A Collections Specialist is responsible for managing overdue accounts, recovering outstanding debts, and maintaining positive customer relationships while ensuring compliance with legal and company policies.

Key Responsibilities

• Monitor Accounts Receivable: Track overdue accounts and identify debts owed to the company, ensuring timely follow-up on delinquent accounts
• Customer Contact and Negotiation: Reach out to customers via phone, email, or written correspondence to request payment, negotiate repayment plans, and resolve billing disputes
• Documentation and Reporting: Maintain detailed records of all collection activities, customer interactions, and payment progress; submit regular reports on account status and repayment trends
• Dispute Resolution: Work with billing, sales, and legal teams to resolve discrepancies, complaints, or service issues affecting payment
• Compliance: Ensure all collection activities adhere to federal and state laws, data protection regulations, and company policies
• Portfolio Management: Manage an assigned portfolio of customer accounts, monitor aging reports, and escalate delinquent accounts as needed nextinhr.com.

Required Skills and Qualifications

• Education: High school diploma minimum; associate’s or bachelor’s degree in finance, business, or related field preferred
• Communication and Negotiation: Strong verbal and written communication skills, with the ability to negotiate effectively and resolve conflicts
• Analytical Skills: Ability to assess credit risk, evaluate account status, and recommend appropriate collection actions
• Technical Proficiency: Familiarity with accounts receivable software, billing systems, and data management tools
• Professionalism: Maintain ethical standards and positive customer relations while pursuing debt recovery