Description

• Act as the primary point of contact for customers, addressing inquiries and providing assistance related to billing and collections.
• Process payments, refunds, and adjustments while ensuring accuracy in customer accounts.
• Resolve billing discrepancies and customer complaints in a timely and professional manner.
• Maintain thorough documentation of customer interactions, transactions, and resolutions.
• Identify opportunities for process improvements to enhance the customer experience.

Requirements

• Job Title: Customer Service Representative
• Job Function: Billing and Collection Specialist
• Responsibilities and Duties: Strong ability to manage multiple customer accounts simultaneously while providing high-quality service.
• Working Conditions: Comfortable working in a fast-paced environment, often handling several customer inquiries at once.
• Qualities and Traits: Excellent communication skills, both verbal and written, with a strong attention to detail and problem-solving skills.
• Qualities and Traits: Demonstrated ability to work collaboratively in a team setting and adapt to changing priorities.
• Qualities and Traits: A proactive attitude with an eagerness to learn and grow in the role.