OVER-ALL PURPOSE OF JOB:

Responsible for ensuring accurate and timely billing of customer accounts and managing the

collection of outstanding payments. This role involves generating invoices, processing payments, maintaining accurate records, and coordinating with customers to resolve billing issues. The associate will also handle follow-ups for overdue payments, ensuring that accounts are up-to-date and helping to reduce outstanding balances.

FUNCTION AND RESPONSIBILITIES:

·       Prepare and issue accurate invoices to customers.

·       Maintain accurate and up-to-date customer accounts and billing records.

·       Address and resolve customer billing inquiries or discrepancies in a timely manner.

·       Process payments and update records accordingly.

·       Maintain and organize billing files and records.

·       Regularly reporting about billing and collection activities, including aging reports, collection status, and cash flow projections of accounts.

·       Communicate with customers regarding billing inquiries and payment issues.

·       Contact customers via phone, email, or mail to remind them of overdue accounts.

·       Monitor and follow up on overdue accounts.

·      Monitor accounts to ensure payments are received on time.

·       Perform regular account reconciliations to ensure all payments are accurately recorded.

·       Assist in resolving discrepancies related to invoices and payments.

·       Generate and issue receipts to customers.

·       Recovering accounts receivable to ensure all payments are accounted for and resolving any discrepancies or issues of borrowers.

·       Providing excellent customer service to clients regarding billing inquiries, payment options, and account status updates.

·       Ensuring compliance with company policies, lending regulations, and legal requirements related to billing and collections on accounts handled.

·       Communicate with Senior Billing or Collection Head on day-to-day issue.

·       Collaborate with Sales, Credit, and Accounting department to resolve customer account issues.