Collector

Responsibilities:

Contacting members with outstanding debts and negotiating repayment plans. Maintaining accurate records of debt collection activities and member payments. Following up on delinquent account through phone calls, emails, and in-person visits. Educating members on their payment options and providing necessary assistance. Collaborating with other departments to resolve any issues or discrepancies in payments. Preparing reports on collection activities and presenting them to superiors. Adhering to all legal and ethical standards in debt collection practices. Maintaining confidentiality of member information and financial data. Providing excellent customer service and addressing any member inquiries or concerns in a professional manner.

Qualifications:

•  High school diploma or equivalent
• Previous experience in debt collection or customer service is preferred
• Knowledge of debt collection laws and procedures
• Strong communication and negotiation skills
•  Proficiency in Microsoft Office applications
• Good organizational and time-management skills
•  Willingness to travel and make in-person visits to members’ homes or businesses
• Ability to handle stressful situations and difficult conversations with tact and empathy