Key Responsibilities

1. Field Collection & Recovery

• Conduct field visits to delinquent customers to collect overdue payments.
• Negotiate and arrange installment plans or settlements in accordance with company policies.
• Identify, track, and report skip or unreachable clients.

2. Customer Verification & Monitoring

• Verify customer addresses, employment details, and contact information.
• Conduct field investigations on suspected fraudulent accounts.
• Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).

3. Documentation & Reporting

• Prepare daily/weekly collection reports and field visit logs.
• Ensure compliance with data privacy and company documentation standards.
• Submit collected payments and account updates within required timelines.

4. Compliance & Professional Conduct

• Adhere strictly to ethical collection practices and regulatory guidelines for unsecured lending.
• Maintain respectful communication and avoid harassment or coercive behavior.
• Protect confidential customer information at all times.

Qualifications

• High school diploma or vocational certificate (college level preferred).
• Residing in Metro Manila
• Experience in field collections
• Strong negotiation, communication, and problem-solving skills.
• Ability to work independently and manage time efficiently.
• Willing to travel frequently within assigned areas.
• Motorcycle and valid driver’s license preferred.
• Willing to work Monday to Saturday.

Core Competencies

• Customer handling and conflict resolution
• Risk awareness and fraud detection
• Professionalism and integrity
• Persistence and goal orientation
• Knowledge of unsecured lending policies and procedures