• Join Neksjob Philippines, a leader in Human Resources & Recruitment, as a Call Center Representative.
• Handle high volume inbound and outbound calls with professionalism.
• Assist customers, resolve inquiries, and ensure a stellar service experience.
• Document interactions and process requests in accordance with policies.
• Prioritize customer satisfaction as a key component of brand reputation.

Minimum Bachelor degree in any relevant field.

Skills and Competencies:

- Excellent customer service skills and focus.

- Strong problem-solving abilities.

- A strong work ethic and ability to work independently.

- Proficient in English, both spoken and written.

- Familiarity with call center systems and practices.

Responsibilities and Duties:

- Handle inbound and outbound customer calls efficiently.

- Resolve customer issues promptly and professionally.

- Maintain a high level of product knowledge to assist customers.

- Keep records of all conversations in the call center database.

Working Conditions:

- Fast-paced office environment.

- Expected to work in shifts that may include evenings and weekends.

Qualities and Traits:

- Excellent communication and interpersonal skills.

- Patience and ability to manage stress.

- Good listening skills and attention to detail.

- Ability to multitask and navigate computer systems.