Non-Negotiable:

· Cloud Platforms

o Microsoft Azure

o UDP / GCP / BigQuery

o Databricks

· Programming & Application Development

o Java (including Spring Boot)

o JavaScript

o Python

· Databases

o MS SQL

o DB2

Job Qualifications:

· Bachelor’s degree in Computer Science, Information Technology, or related field

· At least 5+ years of experience in application or production support

· Strong analytical, technical, and troubleshooting skills

· Strong backend engineering fundamentals and experience supporting distributed systems

· Proficiency in backend frameworks, especially Java/Spring Boot, Python, and JavaScript-based backend services

· Experience working with Azure, GCP/UDP, BigQuery, and Databricks

· Strong RDBMS experience with MS SQL and DB2

· Excellent communication skills for coordinating with technical and non-technical stakeholders

· Self-driven, proactive, detail-oriented, and able to work independently or within a team

· Willing to work in a 24×7 support structure (on-call, weekends, holidays as needed)

· Comfortable working in fast-paced, support-oriented environments with shifting priorities

· Strong time-management and customer-service orientation

Key Responsibilities:

· Provide end-to-end support for backend systems, APIs, and integrations built using Java, Python, Spring Boot, and cloud-native components

· Diagnose and resolve incidents, perform minor enhancements, and implement permanent fixes

· Support cloud-hosted solutions using Azure, GCP/UDP, BigQuery, and Databricks

· Work with relational databases including MS SQL and DB2

· Maintain documentation and proactively update the knowledge base

· Monitor incidents and ensure SLA compliance, escalating issues when required

· Collaborate with internal teams and vendors for complex incident resolution

· Execute ad hoc tasks, health checks, and proactive monitoring activities

· Conduct root-cause analysis and actively participate in continuous-improvement efforts

· Provide consultation on escalation matrices, issue handling, and process changes

· Communicate effectively with stakeholders using email, chat, or conference calls

· Assist in testing, design, and implementation activities based on business needs

· Take on functional tasks, and potentially oversee a functional area or participate in projects as a Designer, Tester, or Implementer

· Adapt to changing priorities and support requests as needed