• Assist in managing daily operations within the team.
• Coordinate with various departments to ensure smooth workflow and efficiency.
• Monitor team performance and provide feedback to enhance productivity.
• Lead training and development initiatives for new and existing staff.
• Handle customer inquiries and support to maintain high service standards.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or a related field
• Experience Level: 1–3 years in operations management or a similar role
• Skills and Competencies: Strong understanding of BPO/Call Center operations, particularly in healthcare and insurance accounts
• Responsibilities and Duties: Experience leading teams in voice, non-voice, or blended environments
• Qualities and Traits: Excellent communication and interpersonal skills
• Working Conditions: Ability to work flexible hours in a fast-paced environment