General Responsibilities 

This position is accountable for the growth and retention of accounts to drive revenue. The role requires a proven track record of managing a large team to deliver first generation IFM outsourcing contracts.

Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.

Key Accountabilities

Account Development

• Lead a successful transition team to deliver a 100 + site portfolio from input to output base operating model.
• Implement a Key Account Development Plan (ADP) framework. These incudes but is not limited to SOP methodology, KPI monthly, quarterly and annual reporting, risk register, compliance, QHSE, audits, ESG initiatives and stakeholder management.
• Grow above base project work.
• Develop and implement an innovation and technology lead transformation programme.
• Proposes a savings glide path to AGS and year on year improvements.

Operations

•  Lead the transition team from mobilisation to steady state.
• Manage a team of Supervisors, Team Leaders, on-site operations team and mobile team with P&L accountability.
• Ensure the execution of all work orders from the 24/7 helpdesk.
• Deliver contractual SLA and KPI for cleaning, landscape and pest con  services.
• Monitors subcontractors’ compliance to scope and SLA 
• Deliver monthly, quarterly, and annual performance reporting.
• Be the senior point of contact for conflict resolutions.
• Develop training to ensure a high-performance technology driven culture on-site,
• Ensure area compliance to HSE.
• Supports the administrative requirements to be able to invoice the client on time.

Requirements 

• Bachelor's degree in operations management, Project Management, or similar.
• Preferably Registered for any Engineering Course
• Extensive experience in an operations management position, or similar.
• In-depth knowledge of project management and strategic planning.
• Exceptional leadership and communication skills.
• Ability to promote efficiency toward achieving business objectives and profitability.
•  Advanced knowledge of best business practices.
• Experience with costing, budgets and financial reports, and 
• monitoring expenses.
• Developing operations procedures and monitoring compliance and 
• performance.

Functional Competencies

• Contract negotiations
• Operational Excellence
• Financial acumen
• Stakeholder management – external and internal 
• High emotional IQ
• Conflict resolution
• Strong critical analysis, verbal reasoning and negation skills
• High technology competence and practical application 
• Strong project management 
• Effective communication 
• Strong literacy skills
• Strong content writing skills
• Strong numeracy and analytics skills
• Strong presentation skills 

Behavioural Competencies 

• Inclusive leadership style
• Initiative-taking and independent 
• Strategic mindset
• Results driven.
• Builds effective teams.
• Dynamic and multi-tasking capabilities
• Able to manage ambiguity in a challenging environment