We are seeking a skilled Application Engineer specializing in ServiceNow Performance, Analytics, and Reporting to design, develop, and optimize dashboards, reports, and KPIs within the ServiceNow platform.

The ideal candidate will have strong expertise in ServiceNow ITSM modules, data analysis, and performance analytics to support business decision-making and operational efficiency.

Key Responsibilities

• Design, develop, and maintain ServiceNow reports and dashboards to support business and IT operations.
• Configure and optimize ServiceNow ITSM modules for enhanced reporting and analytics.
• Develop and manage KPIs and performance metrics aligned with organizational goals.
• Analyze trends, identify improvement opportunities, and provide actionable insights.
• Collaborate with stakeholders to gather reporting requirements and translate them into technical solutions.
• Ensure data accuracy, consistency, and integrity across dashboards and reports.
• Support system enhancements, upgrades, and performance optimization initiatives.
• Provide documentation and user support related to analytics and reporting tools.