A B2B Air Conditioning (AC) Technical Support Specialist manages commercial HVAC systems through start-up, technical support, client training, and preventive maintenance.

Start-Up Services

• System commissioning: Overseeing initial power-up and configuration of commercial AC units and control systems.
• Operational testing: Running diagnostic checks to ensure proper refrigerant pressure, electrical phase, and communication wiring.
• Baseline calibration: Setting up initial parameters and controllers according to site blueprints.

Technical Support

• Advanced troubleshooting: Acting as escalation support for complex error codes, mechanical failures, or control network issues.
• Root-cause analysis: Inspecting system logs and hardware failure points to deliver permanent resolutions.
• Field coordination: Directing field technicians or dispatching on-site engineering help when remote triage is insufficient.

Training Services

• Client onboarding: Instructing facility managers and corporate operators on system features and daily controls.
• Maintenance education: Teaching internal maintenance teams basic first-line troubleshooting and error-code identification.
• Best practices: Guiding clients on energy-efficient operation and optimal thermostat scheduling.

Preventive Maintenance Services

• Scheduled inspections: Conducting routine check-ups (1 to 4 visits yearly) for condensers, compressors, and coils.
• System upkeep: Performing visual checks, gas pressure monitoring, and software/firmware updates.
• Filter and coil care: Overseeing cleaning routines to optimize airflow, air quality, and unit lifespan.

Education and Licenses

• Bachelor of Science in Mechanical Engineering (BSME) or a related courses with HVAC/R technical diploma from a recognized institution

Industry Experience

• Local Market Knowledge: Minimum 2 to 3 years of experience handling commercial HVAC units, with deep familiarity in regional installation environments like local high-rise developments, economic zones (such as PEZA sites), and large retail centers.
• B2B Sector Exposure: Direct history collaborating with local facility management teams, M&E contractors, and corporate developers (e.g., SM, Ayala, Megaworld).
• Communication Skills: Can effectively communicate with Contractors, client partners and colleagues.

Technical Knowledge & Digital Tools

• VRF and Chiller Systems: Advanced competence in Samsung DVM S (Digital Variable Multi) systems, heat pumps, and multi-split central units optimized for tropical conditions.
• Smart Monitoring Applications: Native proficiency utilizing Samsung SmartThings Pro and Mobile LGM (Local Green Management) software to manage commercial zones and monitor real-time power parameters.
• Refrigerant Compliance: Knowledge of local environmental protocols regarding R-410A and eco-friendly refrigerants under the Philippines’ DENR-EMB guidelines.
• Knowledgeable in using MSOffice Application
• Proficient in creating technical reports and diagnosis using MS WORD, EXCEL and POWERPOINT

Work Environment and Communication

• Language Proficiency: Strong communication skills in English and Tagalog to coordinate between international Samsung engineering teams and local project builders.
• Mobility: Willingness to travel across key economic hubs (e.g., Metro Manila, Metro Cebu, Metro Davao, or CALABARZON industrial parks) for on-site start-up and escalation troubleshooting.