We're looking for a proactive, organized, and customer-focused Client Support & Training Coordinator to join our growing team!

In this office-based role, you will be responsible for providing client orientation, product training, after-sales support, and operational coordination for our vending machine and e-payment solutions. You will work closely with the Sales, Operations, Finance, and Technical teams to ensure a smooth client experience from implementation through ongoing support.

If you're detail-oriented, comfortable communicating with clients, and enjoy coordinating with different departments, we'd love to hear from you!

Key Responsibilities

• Conduct client orientation and training on vending machine operations and e-payment solutions.
• Provide clear instructions and demonstrations to clients regarding product features, procedures, and proper operation.
• Respond to client inquiries and provide timely after-sales support.
• Coordinate with Sales, Operations, Finance, and Technical teams to address client concerns and ensure smooth project implementation.
• Monitor project implementation and follow up on pending client requirements.
• Prepare and maintain accurate client, project, and operational documentation.
• Prepare quotations and other client-related documents as required.
• Prepare client support, operational, and project status reports.
• Coordinate the resolution of product, system, or service-related concerns with the appropriate internal team.
• Maintain good client relationships and ensure a positive customer experience.
• Assist in improving client support, training, and operational processes.
• Perform other related duties that may be assigned.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field.
• With experience in customer service, client support, after-sales support, product training, sales coordination, or operations is an advantage.
• Good communication and presentation skills.
• Comfortable conducting product demonstrations and client training.
• Strong organizational and documentation skills.
• Detail-oriented and able to manage multiple tasks.
• Proficient in Microsoft Office, Google Workspace, and other productivity tools.
• Customer-focused with good problem-solving skills.
• Willing to coordinate with different departments and handle client concerns professionally.