Technical Support & Troubleshooting

• Respond to client concerns, technical issues, and service requests related to installed solar systems.
• Conduct system diagnostics, troubleshooting, and root cause analysis for system abnormalities or failures.
• Coordinate repair, replacement, and corrective actions for defective components such as solar panels, inverters, batteries, breakers, and monitoring devices.
• Provide remote and on-site technical assistance when necessary.

System Monitoring & Performance Checking

• Monitor solar system performance using monitoring platforms and software.
• Analyze generation data and identify underperformance issues.
• Prepare system performance reports and recommendations for corrective action
• Ensure optimal operation and efficiency of installed solar systems.

Preventive Maintenance

• Schedule and conduct preventive maintenance inspections for installed solar systems.
• Ensure maintenance activities are properly documented and completed on time.
• Coordinate with technical teams for maintenance and servicing requirements.

Warranty & Service Coordination

• Process warranty claims for defective equipment and coordinate with suppliers or manufacturers.
• Maintain records of warranties, service reports, and replacement history.
• Coordinate service schedules with clients and internal technical teams.

Client Relations & Customer Service

• Address customer inquiries and concerns in a professional and timely manner.
• Educate clients regarding proper system operation, monitoring, and maintenance.
• Maintain positive relationships with clients to ensure customer satisfaction and retention.

Documentation & Reporting

• Prepare technical reports, incident reports, maintenance reports, and service documentation.
• Maintain accurate records of service requests, troubleshooting activities, and completed work.
• Ensure proper filing and updating of client service records.

Coordination & Compliance

• Coordinate with Engineering, Installation, Sales, and Procurement Departments regarding after-sales concerns.
• Ensure compliance with company standards, electrical safety regulations, and operational procedures.
• Assist in improving after-sales processes and customer support systems.

Job Requirements

• Bachelor’s Degree in Electrical Engineering or related engineering field.
• Licensed Electrical Engineer is an advantage.
• With experience in solar photovoltaic (PV) systems, electrical systems, or aftersales support is preferred.
• Knowledgeable in solar system troubleshooting, maintenance, and monitoring platforms.
• Strong technical, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office and technical reporting.
• Willing to conduct fieldwork and site visits when required.