Description

• Assist customers with travel bookings, insurance inquiries, and policy information.
• Provide exceptional customer service and resolve issues promptly.
• Maintain up-to-date knowledge of travel regulations and insurance products.
• Process transactions accurately and efficiently while adhering to company policies.
• Work collaboratively with team members to achieve departmental goals.

Requirements

• Educational Qualifications: Bachelor’s degree in Business, Hospitality, or a related field.
• Experience Level: 3–5 years of relevant experience in customer service or travel industry.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using reservation and ticketing systems.
• Qualities and Traits: Detail-oriented and customer-focused.
• Responsibilities and Duties: Strong problem-solving skills with the ability to handle challenging situations.