The Admin Specialist provides technical, administrative, and operational support to pawnshop branches within the assigned area. The role is responsible for monitoring and maintaining branch systems, equipment, and related services to ensure smooth daily operations. The position also supports branch personnel by addressing technical concerns, coordinating service requests, and conducting field visits to ensure operational continuity and compliance with company standards.

This position is within the pawnshop industry; therefore, familiarity with pawnshop branch operations, appraisal processes, forex transactions, and branch support functions may be relevant to the role's responsibilities.

Key Responsibilities

• Provide first-level technical support and troubleshooting for branch systems, equipment, and connectivity concerns.
• Conduct branch visits for system inspections, equipment checks, installations, maintenance, and issue resolution.
• Monitor, document, and track technical concerns, service requests, and branch support tickets.
• Coordinate with branches, vendors, and internal departments to ensure timely resolution of operational and technical issues.
• Assist in the deployment, monitoring, and inventory management of company-issued equipment and technology assets.
• Maintain accurate records of repairs, maintenance activities, equipment deployment, and branch support requests.
• Support branch operations by ensuring systems and equipment are functioning properly and aligned with company requirements.
• Assist in implementing system upgrades, process improvements, and technology-related initiatives.
• Prepare and submit operational, technical, and accomplishment reports as required.
• Maintain company-issued tools, equipment, and other assigned assets in good working condition.
• Perform other tasks assigned by the immediate supervisor.

Qualifications

• College graduate or undergraduate in Information Technology, Computer Science, Electronics, Business Administration, or any related field.
• Experience in technical support, field operations, branch support, or related functions.
• Background in technical troubleshooting of computer hardware, software, networks, or related systems.
• Familiarity with pawnshop operations, branch systems, appraisal workflows, forex transactions, or compliance processes is relevant to the role.
• Must possess a valid driver's license and own a motorcycle.
• Willing to travel and perform fieldwork assignments within the assigned area.
• Proficient in Microsoft Office applications.
• Strong communication, coordination, documentation, and problem-solving skills.
• Able to work under pressure and manage multiple tasks effectively.

What We Offer

• Competitive compensation and benefits package
• Government-mandated benefits including 13th-month pay
• HMO coverage and performance-based incentives
• Supportive and values-driven pawnshop industry work environment
• Training and career development opportunities in audit and operations
• Regular weekday schedule for tenured employees