Responsible for managing our e-commerce platforms and ensuring a smooth customer experience, particularly handling return and refund cases, and ensuring timely stocking and accurate listings. The ideal candidate will possess strong communication and organizational skills, with a good understanding of digital commerce operations.

Responsibilities:

• Manage and monitor online stores (eg., Shopee, Lazada, TikTok, etc.)
• Upload, update and optimize product listings, descriptions, and pricing.
• Ensure accurate inventory levels across platforms.
• Track inventory levels and coordinate restocking of items as needed.
• List new products with appropriate images, descriptions, and specifications.
• Ensure all listings are aligned with the platform guidelines and brand standards.
• Process and resolve return and refund requests from customers.
• Communicate with customers regarding their concerns and provide timely solutions.
• Coordinate with logistics and finance teams for proper case closure.

Qualifications

- Graduate of BS in Marketing, Business Administration, or any related course.

- Experience in e-commerce or online retail operations is an advantage.

- Strong attention to detail and organizational skills.

- Good communication skills and customer service mindset.

- Proficient in using e-commerce platforms and basic office software tools.